1. How could I get samples ?
In normally way, we can only supply some free samples to the old customers, if you have a FedEx, DHL, TNT, UPS, EMS account No. or other courier freight collectable account and agree to pay the courier freight. While in the first business, we will ask you to pay for the samples and courier freight. We will send the samples to you after receipt of the payment.

2. What is the minimum quantity in orders?
MP3/MP4's minimum quantity is 100pcs., networking products and medical equipments have no munimum quantity.

3. How can I get your price list ?
Please send email or fax to inform us which items you are interested in, we will give you our price idea within 24 hours. Sales manager: luke@hongkien.com

4. Can you customize my design...if so what is my minimum?
Yes. If you could not find the products from our current products. we can be able to create custom made design as per your requests, the minimum order quantity is by mutual discussion.

5. What warranty do you provide ?
We offer 6 months warranty for used products, and 1 year warranty for new products.
6. How do you package your products ?
Basically in plastic tray ,static bag or retail box/bag. And if you have the special requirement, we will follow your formula.

7. What's your usual payment term for orders ?
Telegraphic transfer ( T/T ) to our company bank account after order confirmation.

8. What are the freight transportation ways?
A. Courier ( UPS, FedEX, DHL,EMS, etc.)
B. Air-Line shipping
C. Sea shipping transportation.
we can arrange any above transportation way for you.

9. Do you accept OEM projects ?
Yes, OEM projects are welcome, and we can put your logo on the products.

10. Do you provide web site services ?
Yes, we offer this service to our customers at discount rates. Contact us for details.

11. How can we become your distributor sole distribut ?
If you can sell our products USD30,000 per month, you could be one of our distributors in your city or area; if you can sell our products worth more than USD100,000 per month, you could be our sole distributor in the country.